Restart your computer and see if it works.Īfter doing this I was able to disconnect the base USB cable (audio goes back to speakers) and reconnect it (audio goes back to the A50) and no longer have the YouTube issue. If you have it right click on it and click on disable. Open device manager and look for "Intel Smart Sound Technology OED" under system devices. Disconnecting the Astro base from the USB corrected this problem instantly. I'd instantly get the loading/buggering circle animation while trying to watch any video. It'll work randomly and when it worked if I disconnected the USB cable and reconnected it wouldn't work anymore until a restart.Īnother weird issue I had was that if I selected the A50 game audio as output device there wouldn't be any audio and YouTube videos would stop playing. I spent a lot of time troubleshooting this with my A50. Have you tried with another headset (wire, no USB, or wireless)? Are you using a NUC, desktop computer, or laptop? Can you provide the model?ĥ. Is this issue recent? If so, when did it start?Ĥ. To save your scan, click Next and click Save.Ģ.Click the menu where it says "Summary" to change to "Detailed View". The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. In order to better assist you, please provide the following:ġ. Thank you for posting on the Intel® communities.
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